Parent/Community Complaint

Complaint Information

At Foundation Christian College, we value open communication and are committed to listening to and addressing concerns in a fair and respectful way.

A complaint is an expression of dissatisfaction made to the College regarding our services, operations, decisions, actions, staff, or even about the way a complaint has previously been handled. In most cases, a response or resolution is either expected or requested.

Complaints may come from parents/guardians, students, members of the public, suppliers, contractors, or staff.

Before You Submit a Formal Complaint
Please take a moment to read our Complaints Handling Policy, available on our College website. This will help you understand the process and what to expect.

Privacy and Your Information
When you submit this form, Foundation Christian College collects the personal information you provide. This information helps us to:
Investigate and respond to your concern, take appropriate action to resolve the issue, and comply with legal requirements, including those under the Privacy Act.

If you choose to remain anonymous, use a pseudonym, or withhold certain details, please note that this may limit our ability to fully investigate and resolve your concern, or to communicate our findings with you.

Our Privacy Policy is available on our website or from College Administration.

Our Response
We will carefully investigate your complaint and aim to respond as quickly as possible, within 30 business days. If more time is needed, we will contact you with updates on the progress. We may also need to reach out for further information to ensure your concern is thoroughly addressed. Once the investigation is complete, you will be informed of the outcome. For anonymous complaints, we will do our best to investigate and act on the information provided.

Our Commitment
At Foundation Christian College, we are committed to:

Providing a fair, respectful, and efficient complaints process, recognising and respecting your right to raise a concern, and using feedback to continually improve our College. To ensure fairness, any complaint about a staff member will be reviewed by someone independent of the staff member concerned.